To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly, we do not take responsibility for the incorrect information. If the package is returned non-deliverable we will issue a store credit for the net price of your item(s) minus the shipping charge. Shipping fees are non-refundable. If you refuse any shipments from Luxus Hair Company, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your merchandise refund. If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Luxus Hair Company does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered. Just a reminder that you will receive your order 5-7 business days from the date that it is shipped out, not necessarily from the date that it is placed. After your payment is authorized and verified, it can still take a day to process your order. This is just an estimate, and doesn't include weekends or holidays. When your order has been shipped, you will receive am email with tracking information. We offer USPS Priority Mail to most locations (domestic & internationally). Your shipping cost is displayed at point of checkout.*If your order is multiple items and one of them is out of stock, we will go ahead and ship the rest of your order issuing store credit for the item(s) not in stock.*
We are happy to exchange or refund hair the has not been open, worn or tampered with, within 14 days of your purchase. Please inspect hair prior to installatioin and contact us immediately if there are any concerns. Due to sanitation and safety concerns, we are unable to accept hair that has been colored, chemically treated, installed or used in any way.
UPS Ground - 5-7 Business Days
UPS 3-Day - 3 Business Days
UPS 2-Day - 2 Business Days
USPS Priority Mail - 5-7 Business Days
USPS Express Mail - 1-2 Business Days
USPS International Priority Mail - 14 Business Days
USPS International Express - 7 Business Days
We deliver shipping international to 170 countries around the world, and offer different shipping options to meet your needs.
The rates may vary for international orders depending on where you live, certain countries add tarriffs after the package has been accepted there. We are not responsible for these additional costs. The shipping rate will be displayed during checkout, before you submit payment.